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AccTrain Academy is committed to providing high-quality learning experiences. We recognize that unforeseen circumstances may arise, and this policy sets out the terms and conditions for cancellations, withdrawals, rescheduling, and appeals. The policy is designed to ensure fairness, transparency, and compliance with the various relevant regulatory requirements.
AccTrain Academy reserves the right to cancel a course if the number of participants taking the course is below a viable number and running the course would not make economic sense. Participants would be informed of the any cancellation of courses not less than three (3) working days before the course commencement.
The participant will also be informed in writing of alternative training arrangements (if any), and also be entitled to a refund of the entire Course Fees already paid should the participant decide to withdraw, within seven (7) working days of the above notice.
If the participant withdraws from the Course for any reason other than those stated above, the training organisation will, within thirty (30) days of receiving the participant’s written notice of withdrawal, refund to the participant an amount based on the table below.
| Percentage % | If learner’s written notice of withdrawal is received |
|---|---|
| 100% | More than 14 days before course commencement date |
| 50% | Less than 14 days but more than 5 days before course commencement date |
| 0% | Less than 5 days before course commencement date or on or after course commencement date |
Refund During Cooling-Off Period – AccTrain Academy will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The student will be refunded with the highest percentage stated in the Refund Policy of the fees already paid if the student submits a written notice of withdrawal to AccTrain Academy within the cooling-off period, regardless of whether the Student has started the course or not.
| % of the aggregate amount of the Nett Course Fee paid | If Participant’s written notice of withdrawal is received |
|---|---|
| 90% | (“Maximum Refund”) More than 28 days before the Course Commencement Date |
| 80% | 22 to 28 days before the Course Commencement Date |
| 70% | 15 to 21 days before the Course Commencement Date |
| 60% | 8 to 14 days before the Course Commencement Date |
| 50% | 1 to 7 days before the Course Commencement Date |
AccTrain Academy will notify the participant within three (3) working days upon occurrence of any of the following:
the participant will be entitled to a full refund of the Course Fee paid, within seven (7) working days of the above notice.
A participant who wishes to transfer from one Course to another Course with AccTrain Academy must send a written notice to AccTrain Academy for official approval. Such transfer will be deemed as a withdrawal from the Course and the provisions of Clause 2 shall apply taking the date of request received.
A participant cannot offset any Course Fee paid for one course to another person/or as payment for another course which is deemed as a withdrawal from the Course.
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AccTrain Academy is the extended training arm of Corporate Success Group led by a select group of qualified and experienced training professionals with extensive professional accounting and business know-how.
CPE Reg No: 201604334R
Period: 24 Apr 2020 – 23 Apr 2024